KANJINI CONFLICT RESOLUTION POLICY
When confronted with conflict of any kind between any of the following parties:
the Cooperative, it's members and visitors, employees and contractors, the parties agree to adhere to the conflict resolution principles and steps outlined below:
Problem Solving Ground Rules and Conflict Resolution Protocols
All parties to the conflict agree to discuss and attempt to solve problems by dealing directly with the person or persons with whom he/she is experiencing problems / conflict within 14 days of the dispute or grievance arising to the knowledge of all involved, or a party giving notice to the other party’s involved of the dispute or grievance, whichever is the earlier.
All members will agree to the following ground rules when involved in conflict resolution efforts:
A commitment to mutual respect
A commitment to solve the problem
A commitment to non-violent communication
If the matter is not resolved under the above procedure in then, within 10 days a further meeting must be held by all parties involved in the presence of a mutually agreed referee. In the absence of agreement as to a referee, the board of the cooperative will appoint such referee.
The referee can not make a decision binding on the parties but must conciliate and mediate.
If the matter is still not settled then all parties must agree to seek resolution within 10 days by the assistance and with the mediation of the Alternative Dispute Resolution Division of Queensland, Department of Justice.
We encourage all parties involved to avoid contributing to the perpetuation of the problem and to maintain confidentiality of anything said in conflict resolution meetings.
However, we also recognize the need, at times, to discuss, seek advice, or seek comfort from others while in the midst of conflict. Any party who is approached for solace, advice etc. agrees to provide these things in the spirit of helping to improve the situation.
In the spirit of protecting the privacy and rights of the Cooperative and its members, all parties commit to maintain confidentiality regarding any such conflicts when speaking with people in the wider community.